BUILDINGWRENCH TERMS OF USE

Effective Date: September 15, 2026

These Terms of Use (“Terms”) govern your access to and use of BuildingWrench, BuildingWrench Pro, BuildingWrench.com, the BuildingWrench mobile application, AI Maintenance Coach, maintenance guides, asset and QR-code features, and related services (collectively, the “Service”).

The Service is provided by Resolute Facility Technologies LLC (“Resolute,” “we,” “us,” or “our”), located in Murfreesboro, Tennessee, United States.

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. PURPOSE OF BUILDINGWRENCH

BuildingWrench provides educational and informational resources for facility, building, maintenance, and related professionals. Features may include maintenance guides, troubleshooting information, an AI-assisted Maintenance Coach, asset records, QR codes, maintenance histories, photographs, notes, and other facility-management resources.

BuildingWrench is intended to supplement—not replace—the user's professional judgment, training, workplace procedures, manufacturer documentation, applicable codes, safety requirements, qualified tradespeople, emergency services, or licensed professionals.

2. SAFETY AND PROFESSIONAL RESPONSIBILITY

Facilities and maintenance work may involve serious hazards, including electricity, gas, fire and life-safety systems, pressurized systems, chemicals, refrigerants, machinery, heights, confined spaces, hot surfaces, biological hazards, and other dangerous conditions.

You are responsible for evaluating conditions at the actual work site and determining whether you are qualified, trained, authorized, licensed, equipped, and permitted to perform any work.

You must follow applicable laws, codes, workplace policies, lockout/tagout procedures, manufacturer instructions, safety procedures, and requirements for licensed or qualified professionals.

If conditions appear unsafe, uncertain, outside your qualifications, or potentially life-threatening, stop work, secure the area when appropriate, and contact the appropriate qualified professional, supervisor, utility, authority having jurisdiction, or emergency service.

Never rely solely on BuildingWrench when human life, fire protection, electrical safety, gas safety, structural safety, or other critical systems are at risk.

3. AI MAINTENANCE COACH

BuildingWrench may provide an artificial-intelligence-assisted feature known as AI Maintenance Coach.

AI-generated responses may be incomplete, inaccurate, outdated, misunderstood, or inappropriate for the actual equipment or conditions present. Artificial intelligence cannot physically inspect a building, equipment, wiring, piping, controls, environmental conditions, or other site-specific circumstances unless information is provided by the user, and even then it may interpret that information incorrectly.

AI Maintenance Coach is an informational aid and is not a substitute for professional inspection, manufacturer documentation, engineering advice, licensed trade services, emergency services, or the user's own professional judgment.

Do not use AI Maintenance Coach as the sole basis for performing hazardous work.

Users remain responsible for verifying information before acting on it.

BuildingWrench may impose usage limits, rate limits, safety restrictions, or other reasonable limitations on AI features.

4. MAINTENANCE GUIDES AND INFORMATION

BuildingWrench guides and educational materials provide general information. Building configurations, equipment, codes, manufacturer requirements, and site conditions vary.

We do not guarantee that a guide applies to a particular building, piece of equipment, jurisdiction, or situation.

Where manufacturer documentation, applicable law, code, regulation, workplace procedure, or instructions from an authority having jurisdiction conflict with BuildingWrench content, the applicable authoritative requirement should be followed.

5. USER ACCOUNTS

Some features require an account.

You agree to provide accurate account information and to maintain the security of your login credentials. You are responsible for activity occurring through your account except to the extent caused by our failure to use reasonable security measures.

You may not impersonate another person, gain unauthorized access to another account, or use the Service for unlawful purposes.

We may restrict or suspend access when reasonably necessary to protect users, the Service, our systems, or third parties.

6. ASSET RECORDS AND QR CODES

BuildingWrench may allow users to create records for equipment or other assets and associate those records with QR codes, photographs, maintenance histories, notes, and related information.

Users are responsible for the accuracy of information they enter.

QR codes and asset histories are organizational tools and should not be treated as authoritative safety certifications, inspection records, regulatory approvals, or manufacturer records unless independently established as such by the appropriate party.

Users are responsible for determining what information may lawfully and appropriately be stored in an asset record.

7. BUILDINGWRENCH FREE AND BUILDINGWRENCH PRO

BuildingWrench may provide free and paid service levels.

Features, usage allowances, storage, AI usage, and other benefits may differ between service levels.

We may modify features or reasonable usage limits over time. Material changes affecting paid services will be handled in accordance with applicable law and applicable app-store requirements.

We will not charge users an undisclosed overage fee merely because an AI usage allowance has been reached.

8. SUBSCRIPTIONS AND BILLING

BuildingWrench Pro may be offered through auto-renewable subscriptions.

For subscriptions purchased through Apple's App Store, payment is charged to the user's Apple Account according to the price and billing period displayed by Apple at the time of purchase.

Subscriptions automatically renew unless canceled in accordance with Apple's subscription-management requirements before renewal.

Apple manages App Store subscription billing, cancellation, and applicable refund processes. Deleting a BuildingWrench account does not necessarily cancel an Apple subscription.

Users should manage or cancel App Store subscriptions through their Apple Account subscription settings.

Any free trial or promotional offer, if offered, is governed by the terms presented when the offer is accepted.

BuildingWrench does not impose undisclosed subscription charges.

9. ACCOUNT DELETION

Users may request or initiate deletion of their BuildingWrench account using the account-deletion functionality provided through the Service.

Account deletion will delete or de-identify personal data associated with the account except information we must or are permitted to retain for legitimate legal, security, fraud-prevention, dispute-resolution, or financial-recordkeeping purposes.

Account deletion does not automatically cancel a subscription billed by a third-party app store. Users with an active subscription should review and manage that subscription separately.

10. USER CONTENT

Users may provide information such as photographs, equipment information, maintenance notes, asset records, questions, and other content (“User Content”).

You retain ownership of your User Content.

You grant Resolute a limited, non-exclusive license to host, process, transmit, reproduce, and otherwise use User Content only as reasonably necessary to operate, secure, maintain, improve, and provide the Service and its requested functionality, subject to our Privacy Policy.

You represent that you have the right to provide the User Content you submit.

Do not upload information you are prohibited from sharing.

11. ACCEPTABLE USE

You may not:

• use the Service for unlawful purposes;
• attempt to bypass security or usage restrictions;
• interfere with or disrupt the Service;
• access accounts, systems, or data without authorization;
• introduce malicious software;
• use automated systems to abuse or overload the Service;
• intentionally provide dangerous or deceptive information in an attempt to defeat safety protections;
• reproduce, scrape, redistribute, or commercially exploit substantial portions of proprietary BuildingWrench content except as permitted by law or written authorization; or
• use the Service in a manner that infringes another person's rights.

12. INTELLECTUAL PROPERTY

Except for User Content and third-party materials, the Service, BuildingWrench branding, software, interface, original guides, graphics, text, organization, and other proprietary materials are owned by or licensed to Resolute Facility Technologies LLC and are protected by applicable intellectual-property laws.

These Terms do not transfer ownership of BuildingWrench intellectual property to users.

13. THIRD-PARTY PRODUCTS, SERVICES, AND LINKS

BuildingWrench may reference third-party products, manufacturers, services, websites, documentation, retailers, or other resources.

A reference does not guarantee that a product or service is appropriate for a particular task.

Third parties operate under their own terms and privacy practices. Resolute is not responsible for third-party websites, products, services, availability, representations, or conduct.

14. AFFILIATE LINKS

BuildingWrench may contain affiliate links.

Resolute Facility Technologies LLC may earn a commission when a user purchases qualifying products through certain links, at no additional cost to the user.

Affiliate relationships do not override BuildingWrench safety requirements. Product recommendations should not be treated as a substitute for determining whether a product is safe, compatible, code-compliant, or appropriate for a particular application.

Where required, affiliate relationships will be disclosed clearly and conspicuously near relevant recommendations or links.

15. SERVICE AVAILABILITY AND CHANGES

We work to provide a reliable Service but do not guarantee uninterrupted or error-free operation.

Features may be added, changed, suspended, or discontinued. We may perform maintenance or make changes needed for security, safety, legal compliance, or technical operation.

16. DISCLAIMER OF WARRANTIES

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.”

RESOLUTE DISCLAIMS WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, NON-INFRINGEMENT, AND RESULTS THAT MAY BE OBTAINED THROUGH USE OF THE SERVICE.

WE DO NOT WARRANT THAT INFORMATION, INCLUDING AI-GENERATED INFORMATION, WILL BE ERROR-FREE, COMPLETE, CURRENT, OR APPROPRIATE FOR A PARTICULAR FACILITY, PIECE OF EQUIPMENT, OR SITUATION.

NOTHING IN THESE TERMS EXCLUDES RIGHTS OR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED.

17. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESOLUTE FACILITY TECHNOLOGIES LLC AND ITS MEMBERS, MANAGERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL ARISING FROM OR RELATED TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESOLUTE'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT THE USER PAID TO RESOLUTE FOR THE SERVICE DURING THE TWELVE MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT LAWFULLY BE LIMITED OR EXCLUDED.

18. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Resolute Facility Technologies LLC and its members, managers, employees, contractors, and agents from third-party claims, liabilities, damages, and reasonable costs arising from your unlawful use of the Service, your material violation of these Terms, or User Content you provide in violation of another person's rights.

19. SUSPENSION AND TERMINATION

You may stop using the Service at any time.

We may suspend or terminate access when reasonably necessary because of a material violation of these Terms, fraud, abuse, security threats, unlawful conduct, or risks to users or the Service.

Provisions that by their nature should survive termination—including intellectual-property provisions, warranty disclaimers, limitations of liability, and dispute provisions—will survive.

20. PRIVACY

Use of the Service is also governed by the BuildingWrench Privacy Policy.

21. GOVERNING LAW AND VENUE

To the extent permitted by applicable law, these Terms are governed by the laws of the State of Tennessee, without regard to conflict-of-law principles.

Subject to any consumer rights that require otherwise, disputes arising from these Terms or the Service will be brought in a court of competent jurisdiction located in Rutherford County, Tennessee.

Nothing in these Terms deprives a consumer of mandatory protections available under applicable law.

22. CHANGES TO THESE TERMS

We may update these Terms to reflect changes to the Service, law, security practices, or business operations.

When changes are material, we will provide reasonable notice as required by applicable law. The updated Terms will display a revised effective date.

Continued use after an updated version becomes effective constitutes acceptance to the extent permitted by law.

23. CONTACT

Questions about these Terms or BuildingWrench may be directed to:

Email: support@buildingwrench.com